Home -Why does the 9-1-1 Telecommunicator ask so many questions? Isn’t this delaying help being sent to me?

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Why does the 9-1-1 Telecommunicator ask so many questions? Isn’t this delaying help being sent to me?

Submitted by admin on Tue, 11/19/2013 - 14:51

The Telecommunicator is trained to ask questions for police, fire, and medical calls. The Telecommunicator is asking questions to provide as much information as possible to the responders (police, fire, paramedics) for their and your safety, and so that the responders can efficiently help solve your problem when they arrive. In addition, the Telecommunicator is trained to deliver potentially life-saving instructions over the phone before paramedics arrive. Asking these questions or giving instructions is not delaying help, as the COMPUTER-AIDED-DISPATCH (CAD) system allows for all the Telecommunicators in the communication center to work together. While one Telecommunicator is handling your call, another Telecommunicator is dispatching the help!