Why does the Telecommunicator ask me for my address? Isn’t it right there on the screen when my call comes in?

When a Telecommunicator receives a 9-1-1 call from your land-line, they receive your address and phone number. When a Telecommunicator receives a 9-1-1 call from your cell phone, they receive your phone number and a latitude and longitude reading which then gets translated into an address. It is a national standard to ask you for your address and then verify the information provided against what is on the computer screen in both cases. Verifying the location of the incident is the most important thing the Telecommunicator does. If we don’t get help to the correct location, we have failed. Computer systems can be wrong, so asking for the address and verifying it is crucial.